We can only accept returns from products that were purchased at crooksncastles.com

RETURN POLICY

  • Merchandise must be returned within 30 days of placing your order.

  • Merchandise must be unworn and unwashed.

  • Merchandise must have all tags attached.

  • Any merchandise purchased at discount, on sale, or final sale cannot be returned.

  • Gift cards are non-returnable and non-refundable.

RETURNS

  • Returns will be processed approximately 10-14 days after we receive your return.

  • Original shipping charges are non-refundable.

  • Import duties/taxes and customs fees are non-refundable.

  • All returns are subject to a $6.95 processing & handling fee, which will be deducted from your Store Credit amount.

STORE CREDIT

  • Store Credit can only be used online at www.crooksncastles.com.

  • Store Credit cannot be transferred to another person or account.

  • Store Credit may not be purchased and is only provided when previously purchased items have been returned.

  • Store Credit may be used to purchase gift cards to our store.

  • Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.

  • Store credit never expires.

  • Store credit is provided in U.S. Dollars.

  • For more information about Store Credit, please contact Customer Support.

HOW TO RETURN YOUR MERCHANDISE

Please fill out this Return Form prior shipping your merchandise.

We have 2 return addresses, one in Canada and one in the US.

If you ship your returned merchandise to our Canadian warehouse, we will provide an additional 20% Store Credit - for example, if you return a $38 dollar item, we will provide you with a $45.60 Store Credit.

Please ensure that any duties are pre-paid, as we refuse any packages with unpaid duties, taxes, or fees.

Our Canadian address is:
Crooks & Castles
Attn: Returns, #CC_____
9875 Rue Meilleur
Montreal, Quebec, H3L 3J6
Canada

Our American address is:
Crooks & Castles
Attn: Returns, #CC_____
102 West Service Rd #768
Champlain, NY, 12919
USA

Shipments sent to our Canadian address will be processed within 4 days; shipments to our American address will be processed within 30 days.

Please note that if your returned merchandise does not meet the Return Policy requirements as listed above, we reserve the right to deny your return and ship you back your merchandise.

Last updated: August 06 2019
This page supercedes all prior return and exchange policies found on this website, or any Crooks & Castles property.